Please see the answers to common questions below to learn about the hotel coupons, discounts and other information and services provided by iTravelFrugual.com. If you don’t see the answer to your question, please contact us.
The sign-in form isn't accepting my email address and password, what can I do?
To access your control panel, you must first create a listing. If you complete our sign up form, you will be immediately sent a welcome message by email with your sign in credentials for future reference.
However, the system expects that you will continue the process to create your first listing. If you do not create your first listing and later return to the site and enter your sign in credentials, the system will prompt you to re-enter your name and phone number and then to continue creating your first listing.
You may perceive this as an error, but it is simply the system walking you through the necessary steps.
Here are two steps you can try if you are having difficulty signing in:
A. Try our Forgot Password feature. If you receive an email then the username and password in the email will allow you to sign in.
Again, please note that if you sign in but have not yet created a listing, you will be prompted to re-enter your name and phone number and then continue with the listing creation process. In this instance, it may seem that you haven't left the sign in page or that your credentials aren't valid. However, you simply need to create a listing before you can access your control panel.
B. If you do not receive your username and password by email after using our Forgot Password feature, either the system sent an email which you did not receive or we do not have an account with your email address on file.
In this case, try to create a new account. If the email address is in our system, it will ask you to sign in instead. Contact us at that point to assist you with resetting your password.
Finally, if you created an account and generated a fake free listing, you would receive a welcome message but the free listing would likely be deleted because it is not for a real hotel. In that case, your account would be deleted automatically with the free listing. If this is the case, you would simply need to create a new account.
Back to topWhy can't I see my ad on www.itravelfrugal.com?
Log into your account and be sure that you have activated your listing. You will find the activation function on the first page of your ad listing within your control panel.
If you still do not see your add after you have activated your listing please contact us for immediate assistance during 8am-5pm CST, or send us an email for a rapid response.
Back to topWhy are weather and maps not showing up properly?
Check to ensure your street address, city, state and zip code are accurate in your property information within your control panel. If this is correct and you are still having problems please contact us by phone or email at 913-381-7400 or merchantservices@itravelfrugal.com.
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Why is my credit card not working?
Check to ensure that you are entering the correct address associated with that particular credit card. If this is correct, call the credit card to ensure there is not a problem with the credit card.
If you have ensured that everything is correct, and you are still experiencing problems, please contact us via email or phone. Refer to our contact us page.
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Why does my Custom Image get resized?
The custom image is meant to take up a fairly large area because that particular image is meant to include the “guts” of your hotel, amenities, room rate/s, address & contact info, any and all information you want to provide within that area. Like a print ad, you want to relay everything you can within one image, so your potential guest gets the most pertinent information in seconds. This is optional. A custom image is not a requirement or even needed if you do not desire to use it. It is only an additional feature available to our merchants.
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Is help available during the sign up process?
Yes. We have tried to minimize the need for phone call assistance with help features, mouse over information, and an intuitive website design. However if you are experiencing difficulty our staff would be happy to assist you during our normal business hours Mon – Fri 8:30am-5:00pm. Please contact us at 913-381-7400. Or if you would like to email us a question please do so at info@iTravelFrugal.com.
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How does iTravelFrugal.com market to travelers
We have an agressive growth strategy for 2009. Our website was built to be very social to greatly increase word of mouth. Members also have the ability to email a friend from our site telling them of your listing.
Above the innovative social features designed to attract more travelers to your site, iTravelFrugal.com has and will continue to market through Travel Magazines, Industry Travel Sites, Online Travel Networks, Google, MSN, Yahoo and much more.
We bring the travelers to you!
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How do I log back into my account after I have closed my browser?
You can access your panel by simply navigating to the merchant home page and clicking on the "My Account/Sign Up" button, located in the upper right hand corner of the page. Located on the sign-up page is an option to sign into your existing account. Enter your email/password and click the "Sign In" button. This will direct you to your control panel, where you will have access to all of your account information and any listings you may need to edit.
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Why are my photos not showing up on my listing?
Make sure after you upload your photo that you click the "Activate this image" button, located below the photo caption.
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Why isn't my room showing up on my coupon?
Make sure after you add your room that you check the "Show in Coupon" button, located at the bottom of the window.
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How do I add a new listing to my account?
Log into your control panel, and click the "Manage Listings" tab, located at the top left of the window. The next screen should show your active listings, and allow you to add new listings by simply clicking on the "Add New" button.
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Why won't my images upload?
Make sure that the photos you are uploading are in the correct file format; (I.E..jpeg, .gif)
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How do I recover my password?
Navigate to the merchant home page and click on the "My Account/Sign Up" button, located in the upper right corner of the page. Click on the "Forgot Password" link, located directly under the sign in portion of the page.
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Why don't my attractions have bullets seperating them?
When adding your attractions, you must seperate each attraction with a comma.
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Still have questions? Complete our contact form for prompt answers by email or phone.